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Black screen #3921
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Thanks for opening an issue! All new issues now require steps to reproduce (also called "repro steps") the |
Thank you for letting me know. I thought I put in the proper info under steps to reproduce. I tried to recreate after a system restart and seem to have something better pinned down.
This is using an AMD GPU on Windows 10 with Radeon Software Version 18.1.1. Side note: The How Can I Contribute? link goes to a page not found. I think the page you were referencing was desktop/CONTRIBUTING.md Thank you. |
@marcpalestina thanks for the steps to reproduce as I was not able to reproduce with your original steps. Also, I appreciate you pointing out that link issue. I use snippets and I had not updated it since our docs have changed. |
@iAmWillShepherd Thank you for looking into it. If I am able to reproduce it better I will update the steps. One thing to look at is, as I made mention in the first post, I think this issue is related to an issue with Chromium which, unless I am mistaken, GitHub Desktop is built on. I had the same issue come up in Chrome and had to go into the settings and turn off "Use hardware acceleration when available". By the looks of things I do not see if there is a way for a user to do so. I maybe wrong if this is the actual case but it is discussed in this thread on productforums.google.com. I hope this helps with a solution and not just a random correlation or wrong assumption. Thank you again. |
This is something that Electron also supports, through the Rather than making this a general option for users to manage, I'd design this to be an escape hatch without a UI to go with it. I say this because the Electron API needs to be invoked before the application is ready (i.e. the user can interact with the app). I'd recommend Desktop check for an environment variable named something like |
I just updated windows and the same bug happened. Even after full reinstall github desktop is just black. |
I just updated to the latest release 1.1.1 and I am experiencing the same black screen issue. I did not update windows, Github desktop was working, an application restart was requested for the github desktop application to update, I pressed restart, and the app relaunched, except this time it was a completely black UI. Steps to reproduce: Troubleshooting: System Info (post driver update):
DxDiag output: Thanks! |
This is very much still a problem. I was able to fix it with the help of this thread though. Thanks! |
@Aangbaeck , would you mind sharing what worked for you? |
I dropped alot of graphics settings (hardware acceleration and antialiasing etc) in the AMD graphics setttings dialogue on my computer. I did it specifically for this app and it solved the issue. Sorry that I can't be more specific. |
Could you try re-enabling hardware acceleration to see if the problem comes back? I have a hunch that's the issue. Also, did adding this environment variable have any effect? |
This is still a problem. I've done the same thing, I changed the graphics settings, to I haven't made any changes to any environment variables at all. Just reinstalled the app and got a black screen after restarting it. |
thanks for this, i changed to Power saving mode and it worked for me |
@danieldogeanu Just wanted to say thanks! Github Desktop was giving me a black screen on my Lenovo Thinkpad E560 on Windows 10 as well. Intel Core i7-6500U with an AMD Radeon R7 M370 dedicated GPU. Running on the AMD GPU would give me a black screen, swapping to the Intel HD graphics worked. AMD Settings driver version 2016.1108.1752.32147 for reference. Steps to replicate yours:
Now it works! Wrote down the steps in case I forget what I did, or if someone else needs a step-by-step to get it working for themselves too. |
@sabun123 thanks for the walkthrough of where to find the setting! |
Description
Program screen when black and had to exit out and reopen to see program.
Version
GitHub Desktop version: 1.0.13
OS version: Windows 10 Pro 1709 build 17083.1000
Steps to Reproduce
Expected behavior: Push changes to github
Actual behavior: Black screen
Reproduces how often: Have not tried to reproduce
Logs
Additional Information
Same issues appear in chrome, could be an issue with using hardware acceleration.
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